FAQ

By credit, debit or prepaid card, through Stripe. Card details are collected by Stripe in a secured form: they never pass through our systems and we do not keep them. Your bank may ask you to confirm the payment in its app or with a code.

Euro or US dollar, as you choose. The order is charged in the currency shown when you confirm, and any refund is made in the same currency.

When the payment succeeds. Straight after, you receive an email with all the order details, the information on withdrawal and the form to exercise it.

Nothing extra: shipping, customs duties and import taxes are included in the price for every destination we serve. You pay nothing on delivery, either to the carrier or to customs. If, exceptionally, you are asked for an amount, we refund it in full on receipt.

If your country is not listed, write to customercare@flyper.it: we assess case by case.

We prepare the order in one to two working days. From dispatch, as a guide: 2–3 working days in Italy (3–4 for islands and remote areas), 4–6 in the European Union, 8–10 elsewhere. You receive the tracking number on dispatch. The statutory deadline is thirty days in any case: the detail is in Shipping and delivery.

The risk is ours until delivery. Write to us and we replace or refund, at no cost to you: we open the claim with the carrier ourselves.

Yes, within fourteen days of delivery, with no reason required. Just write to customercare@flyper.it with your order number. We pay for the return: we send you a prepaid label or arrange a collection.

Yes: trying them on as you would in a shop does not reduce the refund by a cent. Signs of use, scratched lenses or missing accessories do, and in that case we write to you before refunding.

Within fourteen days of telling us you are withdrawing, by the same means you paid with. We may wait until we receive the sunglasses or proof that you have sent them: a photo of the receipt is enough. The detail is in Returns and refunds.

An exchange goes through a return: you tell us, we collect the sunglasses at our expense, refund you in full and you place a new order. It is quicker, and the new purchase has its own fourteen days again.

The two-year legal guarantee of conformity from delivery. If there is a defect we repair or replace, at our expense. Normal wear, scratches from drops or knocks, and damage from solvents, cosmetics, heat or salt water are not covered.

The frame is cellulose acetate, finished by hand in Italy: every piece has slightly different grain and tone. The lenses are Zeiss polyamide, impact resistant under the 21 CFR 801.410 standard. The sunglasses carry the CE marking and conform to EN ISO 12312-1.

No. They are sunglasses: they protect the eye from solar radiation but do not correct vision and do not replace an optician's advice. The filter category of each model is stated in the instructions.

Each model exists in 150 numbered pieces, thirty for the Carbon special editions. Your piece's number is on the certificate, and the temple carries a silkscreen mark. Once a series is sold out it is not reprinted.

• the made-to-measure hard case;
• a soft microfibre pouch;
• the Flyper card;
• the cleaning cloth;
• the guarantee certificate;
• the booklet with instructions and care.

With the cloth you find in the box. Avoid solvents, cosmetics, high heat and salt water: besides spoiling the acetate, damage from these causes is not covered by the guarantee. The full instructions are in the booklet.

The physical stores page lists the cities on the route and, for each, whether the store is already open.

By email at customercare@flyper.it or by phone on +39 06 9293 6111. For an order already placed, include the order number: it helps us answer sooner.