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Returns and refunds

How to return a Flyper purchase: fourteen days of withdrawal, return at our expense, model withdrawal form, refund times and the two-year legal guarantee.

Last updated 1 September 2026
  1. Write to us within fourteen daysof delivery, at customercare@flyper.it with your order number. No reason is required, and you need not wait for our authorisation.
  2. Get the label or the collectionWe send you a prepaid return label or arrange a collection. We pay for the return, to any destination.
  3. Send the glasses backwithin fourteen days of notifying the withdrawal, ideally in the hard case and the original box.
  4. Receive your refundwithin fourteen days of telling us you are withdrawing, using the payment method you paid with.

This policy sets out how to return a purchase and how refunds work. It forms an integral part of the Terms and conditions of sale and should be read together with them.

Nothing here limits the rights the law grants consumers. Where this page is more generous than the law, this page applies; where the law is more generous, the law applies.

01The right of withdrawal

If you buy as a consumer you have the right to withdraw from the contract within fourteen days, without giving any reason and without any penalty (Articles 52 and following of the Italian Consumer Code).

The period runs from the day you, or a third party designated by you other than the carrier, take physical possession of the glasses. Where an order comprises several items delivered separately, it runs from delivery of the last one.

The right of withdrawal does not apply to purchases made in the course of a business or profession.

02How to tell us

An explicit and unequivocal statement, sent before the fourteen days expire, is enough. No prior authorisation from us is required, and you do not need to wait for our reply for the withdrawal to be valid.

To meet the deadline it is enough that the communication is sent by the fourteenth day. When we receive it we acknowledge receipt on a durable medium.

03How to send the glasses back

After you notify the withdrawal we send you a prepaid return label or arrange collection at the address you prefer. You pay nothing upfront and we ask you for no contribution to the cost.

Send the glasses back without undue delay and in any event within fourteen days of notifying the withdrawal. Here too what counts is the date of dispatch, not the date of arrival.

We suggest putting the glasses back in the hard case and placing case, cloth, card, booklet and certificate in the original box. This is not a condition of a valid return: it is how you avoid damage in transit and the reduction described in section 5.

04The refund

We refund all payments received, including the standard delivery costs, without undue delay and in any event within fourteen days of the day we are informed of the withdrawal.

We may withhold the refund until we have received the glasses or until you have supplied evidence of having sent them back, whichever is earlier. A photograph of the dispatch receipt sent by email is sufficient evidence and starts the refund.

The refund is made using the same payment method used for the purchase and in the same currency, unless you have expressly agreed otherwise, and involves no cost for you. How quickly the amount reappears on your account or card statement depends on the issuer and not on us: typically two to ten working days after we issue the refund.

05The limit: diminished value

Article 57 of the Italian Consumer Code provides that the consumer is liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

In concrete terms, applied to a pair of sunglasses:

  • trying them on is allowed, exactly as you would in a shop, and does not reduce the refund by a cent;
  • scratched lenses, a marked frame, forced hinges, traces of prolonged use, odours or cosmetics on the surfaces lead to a reduction;
  • a missing case, cloth, numbered certificate or box leads to a reduction equal to the cost of replacing those components.

Whenever we apply a reduction, we write to you before issuing the refund, stating the amount withheld and the reason, with photographs where useful. If you disagree you may contest it, and in the event of disagreement the remedies set out in the Terms and conditions of sale remain open.

We have no power to refuse a valid withdrawal. No return is "approved": withdrawal is your right and takes effect from the moment you communicate it.

06Exchanging a colour or a model

We do not handle exchanges as a separate operation. The route is withdrawal: you notify the withdrawal, we collect the glasses at our expense, we refund you in full, and you place a new order for the model or colour you prefer. It is faster, and it leaves the fourteen days on the new purchase intact.

07Defective or non-conforming products

This is different from withdrawal and is not subject to the fourteen-day deadline: the legal guarantee of conformity lasts two years from delivery, and for the first year the defect is presumed to have existed from the outset without you having to prove anything. The detail is in the Terms and conditions of sale.

If the glasses arrive damaged, do not match the order or show a defect:

  1. write to customercare@flyper.it quoting the order number and attaching a few photographs if you can;
  2. we reply telling you how to proceed and arrange collection at our expense;
  3. we repair or replace the product at your choice; where repair or replacement is impossible, disproportionate or would cause you significant inconvenience, you are entitled to a price reduction or to termination of the contract with a refund.

All costs are borne by us: shipping, repair, replacement, return.

The legal guarantee does not cover wear from normal use, scratches following a drop or impact, damage from solvents, cosmetics, heat or salt water contrary to the instructions, or repairs carried out by unauthorised third parties.

08Contact

For anything concerning a return, a refund or a guarantee claim:

Company
FLYPER S.r.l.
Registered office
Via Umberto I, 25/A
86100 Campobasso (CB)
Italy
Operational office and showroom
Viale Mazzini, 55
00195 Roma (RM)
Italy
VAT No. and tax code
01775190703
Companies Register
Campobasso Chamber of Commerce, no. 01775190703
REA No.
CB-202713
Share capital
€10,000.00 fully paid up
Certified email (PEC)
flyper@pec.it

Annex · Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. It is Annex I, Part B, of the Italian Consumer Code.

To: FLYPER S.r.l. Via Umberto I, 25/A 86100 Campobasso (CB) Italy Email: customercare@flyper.it I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): ....................................................................... Ordered on (*) / received on (*): ..................................... Name of consumer(s): .................................................. Address of consumer(s): ............................................... ....................................................................... Order number: ......................................................... Signature of consumer(s) (only if this form is notified on paper): ....................................................................... Date: ................................................................. (*) Delete as appropriate.