Shipping and delivery

01Where we ship

We ship to the destinations served by our carriers and selectable on the checkout page. They are:

If your country is not on the list, write to customercare@flyper.it: we assess case by case, but we cannot guarantee that a shipment is feasible.

We do not ship to post office boxes, to general poste restante points, or to addresses in countries or regions subject to restrictive measures that prohibit or prevent delivery.

02Costs, duties and taxes

The price displayed includes shipping, customs duties and import taxes for every destination we serve. Nothing is due on delivery, either to the carrier or to customs.

If, in an exceptional circumstance beyond our control, the carrier or the customs authority asks you for a payment, the amount is refunded to you in full on sending the receipt to customercare@flyper.it. This is a commitment, not a courtesy: the price you paid already covered that amount.

VAT is applied according to the law of the destination. For shipments outside the European Union the price includes the import taxes due in the destination country under the regime we apply through the carrier.

03Order preparation

We prepare the order within one to two working days of confirmation. We do not work on Saturdays, Sundays or Italian public holidays.

In periods of high demand preparation may take longer. Where that causes a significant delay we tell you, rather than waiting for you to notice.

04Delivery times

The times below are indicative and are counted in working days from dispatch. They do not replace the statutory deadline set out in section 6.

Delays may arise from customs checks, from events affecting the carrier, or from circumstances beyond our reasonable control.

05Carriers and tracking

We entrust shipments to selected express carriers, including DHL, UPS, BRT and SDA. We choose the carrier according to destination and availability.

On dispatch you receive an email with the tracking number. The number may take up to twenty-four hours to become active on the carrier’s site.

To deliver, the carrier may contact you on the telephone number you gave when ordering. The number is passed to the carrier for that purpose alone: the detail is in Privacy policy.

06The statutory deadline, and what happens if we miss it

We deliver within thirty days of the conclusion of the contract, unless a different period is agreed with you in writing. This is the deadline in Article 61 of the Italian Consumer Code, and it applies regardless of the estimates in the table above.

If we fail to deliver within that period you may set us an additional reasonable period in writing. If that period also passes without delivery, or if the original period was essential to you and you had told us so, you are entitled to terminate the contract and obtain a full refund of everything you paid, without undue delay.

07The risk, and who carries it

The risk of loss or damage remains with us until you, or a third party designated by you other than the carrier, take physical possession of the parcel (Article 63 of the Italian Consumer Code).

If a shipment is lost, arrives damaged or does not arrive at all, it is not a matter for you to settle with the carrier: it is our problem. Write to us and we replace or refund, at no cost to you. Any claim against the carrier is opened by us.

We suggest checking the packaging on delivery and, if you find it tampered with or damaged, noting this on the carrier’s receipt: it helps the claim. It is not an obligation, and not doing so in no way prejudices your rights against us.

08Wrong address and failed deliveries

The address you enter when ordering is the address we ship to. If it contains an error, write to us immediately: until the parcel has left we can correct it at no cost.

If a shipment fails because of an incorrect or incomplete address you supplied, or because of repeated absences at the delivery point, the parcel comes back to us. In that case we may ask you for the documented actual cost of the second shipment; alternatively you may withdraw and obtain a refund under Returns and refunds.

09Force majeure

We are not liable for delays or failures to deliver caused by exceptional and unforeseeable events beyond our control: natural disasters, acts of authority, general strikes, disruption of transport or of customs crossings, epidemics, third-party cyber incidents.

In such cases we inform you without delay and, if the impediment persists beyond a reasonable time, you may terminate the contract and obtain a full refund.

10Contact

Company

FLYPER S.r.l.

Registered office

Via Umberto I, 25/A
86100 Campobasso (CB)
Italy

Operational office and showroom

Viale Mazzini, 55
00195 Roma (RM)
Italy

VAT No. and tax code

01775190703

Companies Register

Campobasso Chamber of Commerce, no. 01775190703

REA No.

CB-202713

Share capital

€10,000.00 fully paid up

Certified email (PEC)

flyper@pec.it

Email

customercare@flyper.it

Telephone

+39 06 9293 6111